Improvisation is the Death of Great Service
Do you consider yourself a creative, resourceful person? Someone who thinks fast on their feet and easily adapts to the moment? If you do, you are more likely to be dropping the ball on creating consistently great service experiences for your clients. “How so” you ask? Well, having this type of confidence that you will be able to get things done “on-the-fly” and “at-the-last-minute” can lower your sense of need and desire to build documented, repeatable systems for your business....