Category: Business Tips from Lindsey Smith

It’s F1 season and as a relatively new fan, I was inspired by the preparation and coordination of the Pit Crews during their lightning-fast Pit Stops. In just 2 seconds, they change tires, replace parts, clean debris, and send the car back onto the track without chaos, hesitation, or missed steps. Imagine if your workday operated with that same precision and speed. Imagine how much more you could accomplish and how much calmer and more confident you’d feel? Here’s how...

You may have heard a statistic that a goldfish’s attention span is 9 seconds and now, due to the rise of digital media and devices, the average human attention span clocks in at a mere 8 seconds, effectively making us less focused than our small aquatic friends. Don’t worry, you can rest easy my friends. This statistic is false. It was based on the average time someone in 2008 stayed on a website they clicked on after discovering that site...

Do you consider yourself a creative, resourceful person? Someone who thinks fast on their feet and easily adapts to the moment? If you do, you are more likely to be dropping the ball on creating consistently great service experiences for your clients. “How so” you ask? Well, having this type of confidence that you will be able to get things done “on-the-fly” and “at-the-last-minute” can lower your sense of need and desire to build documented, repeatable systems for your business....