In this newly formatted CIR Live segment, Lindsey Smith shares a customer service training concept that he developed earlier in his real estate career; The 5 Levels of Customer Service. He outlines each level of customer service, discusses the importance of upping your customer service game, and how adding value to your clients can impact your life in unimaginable ways.

The Science of Resilience: Managing Stress and Emotions in Real Estate
The real estate industry is a pressure cooker. From navigating difficult clients to managing unpredictable market shifts, handling deal collapses, and maintaining work-life balance, REALTORS® operate in an environment that